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Since 1913, we have stood behind the quality of our products. That's why for customers in the USA, if you are not happy with your item, you can send it back to us with no questions asked. Just make sure the original tags are attached, and it has not been worn.
Our return policy is valid for 30 days from when the item was shipped. With our flat rate return option, there is a $9.95 shipping fee, which is deducted from the refund. You can also ship the item back through your method of choice. We easily accommodate exchanges, and the shipping (both ways) for the first exchange is free.
Returns & Exchanges Directions - USA Customers
Need to exchange an item? No problem. The first exchange is on us. Just follow the steps below.
Need to return an item? For a flat rate of $9.95, we will email you a shipping return label to use to send your item back. Just print the label, attach it to the box, and it's ready to go.
Both returns and exchanges are easy to do with custom Schott shipping labels. Here's how you do it:
1) Visit our return and exchange center at www.schottnyc.com/returns
2) Enter the order number and email address you used for the order. This can be found on the packing slip on the box or in your confirmation email.
3) Follow the prompts to continue with your return or exchange.
4) Print out the flat rate return label.
5) Package up your item (the original box works best) and attach the flat rate label making sure the original label is removed or covered up. This can be dropped off at any FedEx shipping center.
Please note, it may take up to 7-10 days after our receipt to process your credit. As always, we're here to help. Reach out to our customer service team if you have any questions either through Live Chat, firstname.lastname@example.org, or by calling 800-631-5407.
Returns & Exchanges - International Customers
For international customers, there are higher shipping costs, so we want to make sure you love the item you've purchased. We strongly recommend that you confirm sizing and order details with our customer service team prior to placing the order. You will be responsible for all freight and duty charges relating to a returned shipment. If a shipment is returned undelivered, we will credit the value of the order less freight charges in both directions. For any other issues, or additional help please reach out to our customer service team via Live Chat, email@example.com, or calling 1-908-527-0011.
Address for Returns
Schott NYC Returns & Exchanges
735 Rahway Ave.
Union, NJ 07083