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While I needed to exchange my Perfector, I was so pleased when the original order arrived - on time. Customer service was great to work with to determine which size - it's a slim cut fit and I'm slender -but athletic, so my shoulders and arms make it hard sometimes to know the right size.
This is a splurge purchase and will be treasured for years!
Since 1913, we have stood behind the quality of our products. That's why for our customers, if you are not happy with your item, you can send it back to us, with no questions asked. Our return and exchange policy is valid for 30 days from when the item was shipped, and make sure the original tags are attached, and it has not been worn.
For US customers:
• Need to exchange an item? No problem. The shipping label for the first exchange is FREE
• Need to return an item? The shipping label is a flat rate label of $9.95
For more information on returns including for international customers please visit www.schottnyc.com/returns