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Love the boots and GREAT customer service from Jerri Reyes. I ordered the boots and forgot to apply a discount code so I reached out. In less than a day, she had reached out and credited my account.
Since 1913, we have stood behind the quality of our products. That's why for our customers, if you are not happy with your item, you can send it back to us, with no questions asked. Our return and exchange policy is valid for 30 days from when the item was shipped, and make sure the original tags are attached, and it has not been worn.
For US customers:
• Need to exchange an item? No problem. The shipping label for the first exchange is FREE
• Need to return an item? The shipping label is a flat rate label of $9.95
For more information on returns including for international customers please visit www.schottnyc.com/returns/