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A disappointing purchase. One of the buttons was already hanging off the jacket and there’s a small spot that looks almost like a burn or scrape, where there’s just flat fabric, where part of the corduroy should be. I didn’t notice it until I had taken off the tags or aid have sent it straight back. It’s a shame because I live 1 mile from their flagship store in Manhattan and they sent me crummy, beat up, stock from California. Wouldn’t spend my money with them online again.
Response from Schott NYC: Hi Pep, we are sorry to hear about your poor experience. Please contact us at customerservice@schottnyc.com
Since 1913, we have stood behind the quality of our products. That's why for our customers, if you are not happy with your item, you can send it back to us, with no questions asked. Our return and exchange policy is valid for *30 days from when the item was shipped, and make sure the original tags are attached, and it has not been worn.
For US customers:
• Need to exchange an item? No problem. The shipping label for the first exchange is FREE
• Need to return an item? The shipping label is a flat rate label of $9.95
For more information on returns including for international customers please visit www.schottnyc.com/returns/