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This review is more about the customer service than the product which is, as expected, perfecto. I needed to make an exchange due to my ordering the wrong size. That combined with my need to ask a question led me to the usually dreaded and robotic toll free number. Nope, a real live human being with a nice disposition. Matter resolved quickly, politely, and FREE. Bravo.
Everything about making this purchase was simple and to the point. The photo/s represented the product perfectly, the sizing guide was easy & accurate, and my package arrived even faster than predicted.
Since 1913, we have stood behind the quality of our products. That's why for our customers, if you are not happy with your item, you can send it back to us, with no questions asked. Our return and exchange policy is valid for 30 days from when the item was shipped, and make sure the original tags are attached, and it has not been worn.
For US customers:
• Need to exchange an item? No problem. The shipping label for the first exchange is FREE
• Need to return an item? The shipping label is a flat rate label of $9.95
For more information on returns including for international customers please visit www.schottnyc.com/returns