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I ordered this item and the size was wrong, the exchange Process was easy and the documentation simple and smooth.
Due to the price and the importance to myself I was anxious to know the details of the exchange; when it returned to the warehouse, if the exchange was accepted etc...
I emailed the store and a helpful representative by the name of Jerri was happy enough to help me locate my item, inform me that the exchange was processed and the new size was on its way back to me with the tracking information.
I'm very grateful to have purchased from your company and for the fine employees you have.
Since 1913, we have stood behind the quality of our products. That's why for our customers, if you are not happy with your item, you can send it back to us, with no questions asked. Our return and exchange policy is valid for 30 days from when the item was shipped, and make sure the original tags are attached, and it has not been worn.
For US customers:
• Need to exchange an item? No problem. The shipping label for the first exchange is FREE
• Need to return an item? The shipping label is a flat rate label of $9.95
For more information on returns including for international customers please visit www.schottnyc.com/returns/