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The shirt is great. Very heavy weight and fits well. Everything you’d expect from Schott. But the customer service is where things got better... Schott corrected a shipping issue with no questions asked!
I own about 10 flannel shirts and my favorites are the two made by Schott. They simply fit really well and the craftsmanship is outstanding. Also, they are not too long. There’s a sweet spot for shirt length and Schott is right in that zone.
Since 1913, we have stood behind the quality of our products. That's why for our customers, if you are not happy with your item, you can send it back to us, with no questions asked. Our return and exchange policy is valid for 30 days from when the item was shipped, and make sure the original tags are attached, and it has not been worn.
For US customers:
• Need to exchange an item? No problem. The shipping label for the first exchange is FREE
• Need to return an item? The shipping label is a flat rate label of $9.95
For more information on returns including for international customers please visit www.schottnyc.com/returns