HelpThank you for shopping on the official Schott NYC web site. We have made every effort to make sure all the information you need to purchase our products are here on the site. If, however, you would like to contact us with any questions or comments, please do not hesitate to email us at CUSTOMERSERVICE@SCHOTTNYC.COM. For sizing recommendations please email SIZES@SCHOTTNYC.COM.
- What kind of information does Schott NYC collect?
- How does Schott NYC use my information?
- Does Schott NYC share my information with third parties?
- How do I access my information? How do I change or delete my information?
- How do I remove my information from email, phone, and postal mailing lists?
- How does Schott NYC protect children's privacy?
- What about links to other Web sites and services?
- What about my bank or Credit Card Company?
- How do I know my credit card information is secure?
- Returns & Exchanges
- How to get in touch?
Schott NYC values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Schott NYC recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.
What kind of information does Schott NYC collect?We collect information (such as your name, email address, mailing address, and phone) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. We may acquire customer names, email addresses and mailing addresses for select mailings from third parties. [top]
How does Schott NYC use my information?When you make an online purchase from Schott NYC, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.
When you save your information with Schott NYC, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone, or at one of our retail stores), you may choose to receive email updates about our products, services, contests, and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Schott NYC customer service via email,. Please be sure to include your email address and full name. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to six to eight weeks to remove your name from our list.
From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
To serve you better, we may combine information you give us online and in our stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact Schott NYC customer service by email [top]
Does Schott NYC share my information with third parties?No [top]
How do I access my information? How do I change or delete my information?Email Us [top]
How do I remove my information from email, phone, and postal mailing lists?Email Us or complete the unsubscribe form [top]
How does Schott NYC protect children's privacy?Like you, we at Schott NYC are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files. [top]
What about links to other Web sites and services?Schott NYC may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.
Credit Card SafeguardCredit Card Safety
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
SSL is the gold standard in Internet encryption technology, which is a way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
If someone steals your credit card information or uses your credit card in an unauthorized manner on our site (as determined by your credit card company) - through no fault of your own - we'll cover up to $50 of the charges your credit card company doesn't. What's more, we'll do what we can to make the whole process as hassle-free as can be. [top]
What about my bank or Credit Card Company?Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Schott NYC will cover the liability imposed on you, up to $50. Schott NYC will cover this amount only if the unauthorized use of your credit card occurred at Schott NYC and through no fault of your own.
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company [top]
How do I know my credit card information is secure?To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at Schott NYC. If for any reason you cannot access the secure server, please feel free to email us and our Customer Service representatives will be happy to assist you. [top]
RepairsIf you have a Schott jacket in need of repair please contact us at firstname.lastname@example.org so that we can quote you on the cost. Please give us as much information as possible about your jacket (style, color, size, how old), a detailed description about the problem and your contact information (with phone number and address). If possible, send us pictures of the jacket and problem areas.
For general cleaning and reconditioning of your leather jackets, we recommend that you contact:
RE-DYING & ALTERATIONS
3838 Toost Avenue
Kansas City, Mo. 64109
They offer Free in-bound Shipping
1. What are your operating hours?
Our customer service department is available at 1-800-631-5407, Monday through Friday, 8:00 am to 4:30 pm EST.
2. If I live outside the United States, how can I get in touch with you?
You can reach our customer service department by calling direct at 1-908-527-0011 or you can email us at email@example.com.
3. What forms of payment do you accept?
We accept all Major credit cards and Paypal at www.schottnyc.com.
1. How quickly will my order ship after it is placed?
Your order will process within 1-2 business days pending verification. Any orders placed after 3:00pm EST will ship out the next business day.
2. How can I get my order to ship out on the same day that I place my order?
Any orders placed before 12 noon EST with Expedited shipping will ship out the same day that the order is placed pending verification. Almost all orders placed before noon EST will ship out same day. Orders placed after 3:00pm EST will not ship out until the following business day.
3. Do you ship internationally?
Yes, we do ship outside the Continental US. Please note there may be taxes and duties imposed on your order that are not reflected in our shipping rate. The customer is responsible for those charges upon delivery. Check with you local customs office for more information. To determine the shipping charge prior to shipping please click on ?Calculate Shipping?.
4. Can I pick up/exchange my order at your factory?
No. As much as we would like to meet everyone, this is a working factory and unfortunately we do not have the staff available to work with customers at the factory.
Returns & Exchanges
We at Schott NYC have been standing behind our quality for over 100 years so you can wear your jacket with pride. That's why for all customers located in the USA, if you are not happy with your jacket, you can send it back to us unworn with the original tags still attached for any reason at all - for a full refund of the merchandise. We accept unworn returns for up to 60 days from the date the item was shipped. Returns must come with the original hang tags attached. If you are unsure of your correct size and would like some additional assistance, please send us an email at (SIZES@SCHOTTNYC.COM) with your measurements and the jacket(s) of interest.
For international customers, we strongly urge you to confirm the sizing with us, and make sure you are ordering the proper item because the cost of shipping an item back to us will be very costly for you. You will be responsible for all freight and duty charges relating to a returned shipment. If a shipment is returned undelivered, we will credit the value of the order less freight charges in both directions.
Click here to download our returns form.[top]
How to get in touch?
If you have any questions, problems or suggestions you can call us toll free at 1-800-631-5407 from the United States. All international customers please call direct at 1-908-527-0011.
You can reach us 24 hours a day, seven days a week via the Contact Us link should you have any questions or problems. We will contact you within 24 hours not including weekends.
By Live Chat:
You can reach us via Live Chat Monday through Friday from 8:00 am through 4:30 pm EST. Live Chat is not available on the weekends or holidays. Just click on the Live Chat link provided on the item page. If you leave us a message in Live Chat we will get back to you within 24 hours not including weekends.