I contacted Gail once before about missing a zipper pull one of my jackets. I've seen some other brands also use the same "chain" pulls. And I was wanting to find some extras but was told they can't be replaced anyway. She may not knew what I meant because they are easily replaced just sliding them onto the top of the zipper. There's a space there, but you may have to pry it up a little to get the new one in there. I see you don't sell them, and they seem pretty common but of all he pulls out there, and there are many, I can't find any like that on amazon or ebay. If you could possibly sell some, that would be great or tell me where I can buy them or who makes them.