at 09:55 AM
It seems you are not familiar with Schott and our warrentyfor our jackets. All Schott jackets are warranted agains any defects. Please return the jacket to the store for inspection.
at 03:20 PM
Thanks for the reply Gail. Unfortunately, the store cannot help me. I read your response, so I called the NYC store. They informed me I must go through corporate customer service. So I sent the same pic to Customer Service. Now I’m waiting for their response. Now I’m noticing color loss on the sleeve creases. Thank you though. I hope they resolve this.
at 08:53 AM
I know our customer service will help, I have also listed a direct email for Jerri in customer service. She handles most of the inquiries when there is a isssue with a jacket. Please allow a few days for your first email to be replied to before sending another follow-up email to Jerri.
Email: Jerri@customer service
at 05:38 PM
Thank you Gail. I apreciate the help.
at 11:07 PM
I want to applaud Schott for their customer service. I recieved an email from
Jerri, assuring me that my leather was dyed all the way through. And what i was seeing was normal.
She even showed my pics to Jason Schott. If that's not service, I don't know what is. Thank you to Gail, Jerri
and Jason Schott himself. Unless I see something to change my mind, I consider this issue resolved.